Returns & Exchanges
At The Family Portrait Company, we want your custom artwork to be a cherished centerpiece in your home. If your order arrives damaged or doesn't meet our quality standards, we offer a 30-day window for replacements or refunds.
Contact Our Support Team
Email our customer care team within 30 days of delivery with your order number and a brief explanation of the issue.
Submit Quality Documentation
Provide clear photos of the portrait and its packaging so our quality assurance team can assess any damage or printing errors.
Review and Approval
Our team will review your request within 48 hours to approve a complimentary reprint or a full refund back to your original payment method.
Receive Your Replacement
Once approved, a new custom portrait will be prioritized in our production queue and shipped to your home at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing