Frequently Asked Questions
Everything you need to know about bringing your family memories to life.
How do I submit my family photos for a portrait?
Once you select your preferred style and size, you can upload your high-resolution images directly on the product page or email them to our design team after checkout.
What is the typical turnaround time for a custom portrait?
Our artists typically complete the digital rendering within 3-5 business days. Once approved, printing and shipping take an additional 5-7 business days depending on your location.
Do you offer framing services for the prints?
Yes, we offer a variety of high-quality timber, black, and white frames that arrive ready to hang, ensuring your portrait is protected and beautifully displayed.
Can you combine people from different photos into one portrait?
Absolutely. Our skilled artists specialize in composite portraits. Simply upload the individual photos, and we will seamlessly blend them into a single family composition.
What happens if I am not happy with the digital proof?
We offer unlimited revisions on your digital proof. We want to ensure every detail is perfect before we send your piece to our professional printing lab.
What are your shipping costs and policies?
We offer free standard shipping on all orders over $100. All portraits are securely packaged in reinforced materials to prevent any damage during transit.